Shipping & Delivery Policy

Last updated: 25 September 2026

This shipping policy explains how Halo E-Vape provides order processing, delivery updates and tracking support for accepted orders. It covers delivery charges, dispatch conditions, estimates and delivery problems. For service coverage, see Australia-wide delivery. For help with an order, email orders@haloevape.com.

Order processing

We aim to process accepted, paid and verified orders promptly. Processing starts after stock, payment, delivery details and any required age or fraud checks are complete. Orders confirmed before 2pm AEST on business days are normally dispatched the same day. Orders confirmed after the cut-off, on weekends or public holidays are normally dispatched within one business day. Unusually busy periods can take longer. These are service targets, not guaranteed dispatch deadlines.

Delivery options and charges

Normal Post is $10 and Express Post is $15, and both are free on orders over $300. The available method can still depend on destination, parcel contents and carrier availability, and the applicable charge is shown at checkout before submission. All delivery charges under this shipping policy are shown in Australian dollars.

Delivery estimates

Same-day dispatch does not mean same-day delivery. Transit time is separate from order processing and depends on carrier acceptance, destination and service availability. Delivery estimates are not guaranteed arrival dates.

Any dispatch or delivery timeframe shown on the website, at checkout, in an email or by a carrier is an estimate. Weather, network congestion, public holidays, remote destinations, security checks, address issues and carrier events can cause delays outside our direct control. Please use tracking for the latest carrier scan where tracking is available.

Tracking

An order confirmation or tracking number alone does not confirm carrier receipt. Check the carrier tracking events for parcel acceptance and transit updates. The first carrier scan may take time to appear.

When a tracked order is dispatched, the tracking number or tracking link may be added to the order and sent by email. You can also use Track an Order with your order number and checkout email. Carrier tracking can take time to show its first scan. If tracking has not updated for an unusual period, email support with the order number and tracking number so the available carrier enquiry can be checked.

Delivery addresses

You are responsible for entering a complete and accurate name, address, postcode, contact number and any necessary unit or access details. Review the confirmation immediately and contact support if a correction is needed. Because orders are processed quickly, an address change cannot be guaranteed after fulfilment begins.

Extra carrier charges, redelivery fees or losses caused by an incorrect or incomplete address may be the customer’s responsibility to the extent permitted by law. We cannot redirect every parcel after dispatch.

Age, identity and lawful-delivery checks

Age-restricted orders may require age, identity or signature checks before dispatch or at delivery. A parcel may be withheld, returned or cancelled if eligibility cannot be confirmed or delivery would be unlawful. Do not arrange delivery to a minor or to a location where the product cannot lawfully be supplied.

Delayed, missing, damaged or returned parcels

For delay or non-delivery, first check the carrier tracking, the delivery address and whether a safe-place, collection-point or attempted-delivery notice was recorded. Then email orders@haloevape.com with the order and tracking numbers. Carrier enquiries must follow the carrier’s process and investigation timeframe.

If a parcel arrives visibly damaged, keep the parcel, label, internal packaging and products, and take clear photographs before disposal. Report the issue promptly under the Refund & Returns Policy.

If a parcel is returned because it was unclaimed, refused, undeliverable or incorrectly addressed, support will review whether redelivery, cancellation or refund is available. Original and additional delivery costs may be deducted where the return was not caused by our error, subject to applicable law.

Contact

For questions about this shipping policy, or for delivery or tracking support, email orders@haloevape.com. Include the order number and tracking number so the request can be handled quickly.

This shipping policy is reviewed regularly and may be updated when carrier services or legal requirements change.

Shipping Policy FAQs

Quick answers to the questions customers ask most about this shipping policy. For anything not covered here, email orders@haloevape.com.

How much does delivery cost?

Normal Post is $10 and Express Post is $15, and both are free on orders over $300. The methods available for your address and parcel are shown at checkout before you submit the order, and all delivery charges under this shipping policy are shown in Australian dollars.

When will my order be dispatched?

Orders confirmed before 2pm AEST on business days are normally dispatched the same day, once stock, payment and any required age or fraud checks are complete. Orders confirmed after the cut-off, on weekends or public holidays are normally dispatched within one business day.

Does same-day dispatch mean same-day delivery?

No. Dispatch time and transit time are separate. Once Australia Post accepts the parcel, the delivery timeframe depends on the carrier network, your destination and service availability. Any timeframe shown on the website, at checkout or by the carrier is an estimate, not a guaranteed arrival date.

How do I track my order?

When a tracked order is dispatched, the tracking number or link is added to the order and sent by email. You can also use Track an Order with your order number and checkout email. The first carrier scan can take time to appear.

What if my parcel is delayed, damaged or returned?

Check the carrier tracking first, then email orders@haloevape.com with your order and tracking numbers. If a parcel arrives visibly damaged, keep all packaging and take clear photographs before disposal, and report the issue promptly under the Refund & Returns Policy. Returned parcels are reviewed for redelivery, cancellation or refund under this shipping policy and applicable law.

From Our Warehouse To Your Door

How Every Order Is Packed & Dispatched

No third-party fulfilment, no forwarding services. Your order is handled only by our own team, on our own floor — photographed here in October 2026.

STEP 1

Picked from our own shelves

Stock is held in our Australian warehouse — your item is allocated the moment your order is confirmed.

STEP 2

Checked & sealed

Every carton is checked against your order before it goes into the satchel — wrong-item rate is under 0.5%.

STEP 3

Packed plain & discreet

Unbranded satchels and boxes. No logos, no product names — only your shipping label on the outside.

STEP 4

Dispatched with tracking

Orders before 2PM AEST leave the same business day. Tracking link arrives by email & SMS.

⚠️ A note on freshness: tobacco and vape stock rotates weekly through our fulfilment hubs in Sydney, Melbourne, Brisbane, Perth and Adelaide — what you see above is current, working inventory, not a photo shoot.

Delivery is carried by Australia Post — see their parcel service pages.