Contact Us

Questions about a product, your order, or delivery? We are happy to help.

Email

The fastest way to reach us. Write to [email protected] and we will reply during business hours.

Business hours

Every day, 10:00 AM – 5:00 PM (AEST). Messages received outside these hours are answered the next morning.

Order questions

Please include your order number so we can find your order quickly.

Before you write to us

Many questions are already answered on our FAQ page — payment methods, delivery times, and what happens after you place an order.

Read the FAQ

What to include when you write to us

Support is handled by email at [email protected]. Replies go out during business hours, Monday to Friday. Including a few details in the first message usually removes a round trip:

  • Your order number if the question is about an order that has already been placed. It is in the confirmation email and is the same reference used for payment.
  • The full product name if the question is about a listing, including the variation, edition or pack wording shown on the product page. Brand and model on their own are often not enough to identify an item.
  • The delivery postcode for questions about timing or charges.
  • A photo if an item arrived damaged or does not match the order.

What we can help with

Product information, current availability, ordering and payment questions, delivery timing, tracking, and problems with an order that has already arrived. For returns and refunds see the returns policy; for charges and timing see the shipping policy.

What we cannot help with

We cannot give health, medical or cessation advice, and we cannot advise on what is lawful to buy or possess in a particular state or territory. All products on this site are age restricted and sold to adults only.

Response times

Most emails are answered the same business day. Messages sent late on Friday or over a weekend are picked up the next business day. If you have not had a reply within two business days, it is worth checking the junk folder before writing again, since automated replies are sometimes filtered.

Parcel tracking is handled by Australia Post — see their tracking pages.