Order Process

  1. Select Your Products
    Browse the catalogue, choose the items you want, and add them to your cart.
  2. Proceed to Checkout
    Once you are ready, click Check Out.
  3. Stay Connected for Updates & Exclusive Discounts
    We recommend adding us on any of the following channels to ensure smooth communication and receive the latest updates and occasional discount codes:
    • WhatsApp • Telegram • Instagram • Email

(You can find all of our contact details on the website homepage or in the confirmation email you receive after placing your order.)

4. Order Preparation & Delivery
Once your payment is confirmed, we will immediately begin preparing your order and arrange delivery.
You can expect to receive your package within 1–5 business days, depending on your location.
5. Create an Account (Recommended)
We encourage you to register an account on our website.
It will make future orders and tracking much easier and more convenient for you.

If you need any assistance or have any questions, please feel free to contact us anytime — we’re always here to help!

Before you order

Open the listing for the item you want and check the full product name, including the variation, edition or pack wording. Brand and model on their own often are not enough: several listings share a brand but differ in pack format, strength or flavour. Price and availability shown on the listing are the current ones.

Product page option selector with the flavour dropdown and quantity field
Step 1: open the listing and choose the option. The selector shows only what is currently available.

Cart page showing an item, quantity field and order total
Step 2: check the cart before continuing. Screenshot is illustrative — current prices are always on the product page.

Useful starting points are the cigarettes and tobacco category, the vapes category, and the nicotine pouches category. Brand pages such as IGET compare the variants of a single brand side by side.

Payment

Payment is by bank transfer (BSB) or credit/debit card. After checkout you receive an email with the account details and your order number. Use the order number as the payment reference — that is how the payment is matched to the order. Orders are not dispatched before funds arrive, so a missing reference delays dispatch.

Checkout form with name, email, phone and delivery address fields
Step 3: fill in the delivery details. Payment instructions and your order number arrive by email after this step.

Dispatch and delivery

Once payment is confirmed, orders are usually prepared and dispatched within one business day, and a confirmation email is sent. Delivery is Normal Post $10 or Express Post $15 anywhere in Australia, and $10 to Tasmania. Delivery is carried by Australia Post. Tracking and timing detail is on the shipping policy page.

If something is wrong

If an item arrives damaged, faulty, incorrect or missing, email [email protected] with the order number and a photo. The returns policy sets out what happens next and what your statutory rights are.

Age restriction

All products are age restricted and sold to adults only. Orders are age verified before dispatch.

Delivery is carried by Australia Post — see their parcel service pages.