FAQ
Frequently Asked Questions
Everything you need to know about ordering from us.
How do I place an order?
Add the products you want to your cart, then go to checkout and fill in your delivery details. You will receive an email with payment instructions right after you place the order. For the full step-by-step process, see How to Order.
What payment methods do you accept?
We accept bank transfer (BSB) and credit/debit card. Payment details are sent to your email as soon as you place the order. Please include your order number as the payment reference.
When is my order dispatched?
Once we confirm your payment has arrived, we prepare and dispatch your order. You will receive a confirmation email at each step.
How much is shipping?
Normal Post is $10 and Express Post is $15, and both are free on orders over $300. You can select the available service at checkout. For delivery coverage, see Australia-wide delivery. For current charges, dispatch and tracking conditions, see the shipping policy.
Do I need an account to order?
No, you can check out as a guest. To check shipment progress, use Track an Order with your order details.
What if I have a problem with my order?
Email us at orders@haloevape.com with your order number and we will sort it out.
Do I have to be 18 or over?
Yes. All products on this site are strictly for customers aged 18 and over.
How do I identify the exact product I want?
Use the full product name from the listing, including variation, edition or pack wording. Brands often have several listings that differ only in pack format, strength or flavour, so brand and model alone can be ambiguous.
Are the prices and stock on the page current?
Yes. Product pages read price, options and availability from the catalogue when the page loads. Guides and articles on this site link to the listing rather than repeating figures, because written figures go out of date.
What does a puff figure in a product name mean?
It is the wording used on the packaging, treated as an advertised range label. It is not a measured guarantee of output or duration, and actual use varies.
How much is delivery and how long does it take?
Normal Post is $10 and Express Post is $15, and both are free on orders over $300. Orders with payment confirmed before 2pm AEST on business days are normally dispatched the same day. Orders confirmed after the cut-off, on weekends or public holidays are normally dispatched within one business day. Delivery is carried by Australia Post. For delivery coverage, see Australia-wide delivery. For tracking and timing conditions, see the shipping policy.
What if my order arrives damaged or incorrect?
Email orders@haloevape.com with your order number and a photo. The returns policy explains the process and your statutory rights.
Do you give health or cessation advice?
No. We do not publish health, therapeutic, cessation or reduced-risk claims about any product, and we cannot advise on what is lawful to buy or possess in a particular state or territory. All products are age restricted and sold to adults only.
Delivery questions are handled by Australia Post — see their parcel service pages.
