Last updated: 27 August 2026

This Privacy Policy explains how Halo E-Vape collects, uses, stores and shares personal information when you browse this website, contact customer support or place an order. Halo E-Vape is the trading name used on this website. Privacy questions can be sent to [email protected].

Information we collect

We collect information you provide directly, including your name, email address, telephone number, billing and delivery details, account details, order contents, customer-service messages and any information needed to verify that an order meets age or eligibility requirements. We also receive technical information such as IP address, browser and device type, referring pages, pages viewed, cookie identifiers and approximate location.

Payment providers process payment credentials using their own systems. We may receive payment status, transaction references and limited fraud-prevention information, but we do not need to store full card details on this website.

How we use information

  • To operate the catalogue, cart, checkout and customer account features.
  • To accept, review, process, dispatch and support orders.
  • To send order confirmations, payment updates, delivery information and service messages.
  • To prevent fraud, abuse, unauthorised access and unlawful transactions.
  • To meet record-keeping, tax, consumer-protection and other legal obligations.
  • To understand website performance and improve products, content and support.

Cookies and analytics

The website uses essential cookies for security, age-gate status, shopping-cart contents, checkout sessions, account login and preferences. Optional analytics or advertising tools may be added only when configured and may use additional cookies. Browser controls can block cookies, but blocking essential cookies may prevent the cart, checkout or account from working.

When information is shared

Information may be shared only as reasonably necessary with service providers that support hosting, website security, email delivery, payment processing, fraud prevention, analytics, order fulfilment and delivery. It may also be disclosed when required by law, to respond to a lawful request, or to protect customers, the website and other people. We do not sell customer contact lists.

Some service providers may process information outside your state or country. Their handling of information is governed by their own terms and privacy practices as well as applicable contractual and legal safeguards.

Retention and security

We keep information only for as long as reasonably needed for the purposes described above, including order support, accounting, dispute handling, fraud prevention and legal compliance. Security controls are used to reduce unauthorised access, alteration or loss, but no internet service can promise absolute security.

Your choices and requests

You may ask to access or correct personal information held about you, request deletion where applicable, or raise a privacy concern by emailing [email protected]. We may need to verify your identity and may retain information that must be kept for legal, accounting, security or dispute-resolution reasons.

Changes to this policy

This policy may be updated when website features, service providers or legal requirements change. The current version and its update date will remain on this page.

How to make a privacy complaint

If you think information has been handled in a way that does not match this privacy policy, email [email protected] with a description of what happened and any order or account reference. Complaints are looked at in the order they arrive and we aim to respond within 30 days.

If you are not satisfied with the outcome, you can escalate to the Office of the Australian Information Commissioner, which oversees the Australian Privacy Principles referenced above. You do not need our agreement to do that.

Requesting access or correction

You can ask what personal information is held about you and ask for it to be corrected. Requests go to the same address. To locate the records we may need the email address used at checkout and an order number.

This policy follows the Australian Privacy Principles — see the OAIC summary of those principles.